Refund Policy

Right to Refund

You are entitled to a refund in the following cases:

• ✓Translation error: The translation contains factual mistakes or inaccuracies that affect the meaning of the document.
• ✓Institutional rejection: The document was not accepted by the university, embassy, or government body solely due to a translation error.
• ✓Technical failure: The order was paid but the translation was not delivered within the agreed timeframe.
• ✓Duplicate charge: You were charged twice for the same order.

Submission Deadline

A refund request must be submitted:

• ✓Within 14 calendar days of receiving the completed translation.
• ✓Within 7 days of an official institutional rejection — with supporting documentation.

Requests submitted after these deadlines are reviewed on a case-by-case basis.

Non-Refundable Cases

Refunds are not issued in the following cases:

• ✓The client submitted an unclear, damaged, or illegible document, and this was flagged at upload.
• ✓The institution rejected the document for reasons unrelated to translation quality (e.g. expired document, wrong document type).
• ✓The translation was completed correctly but the client changed their mind about using the service.
• ✓More than 14 days have passed since delivery without any complaint.

How to Request a Refund

To submit a refund request:

• ✓Contact us via WhatsApp or email (details below).
• ✓Provide your order number — it was sent to you by email after payment.
• ✓Describe the reason and attach supporting documentation if available (e.g. rejection letter).

We'll review your request within 1–3 business days and get back to you.

Refund Processing

Once the request is approved:

• ✓The refund is returned to the original payment method via the payment processor.
• ✓Processing time: 3–10 business days depending on your bank.
• ✓For bank transfers — refund to the account details provided at checkout.

Partial refunds are possible if only part of the order contained errors.

Payment Processor

Payments on TARJUMAN are processed through Lemon Squeezy — a certified Merchant of Record responsible for transaction processing, taxes, and refunds.

• ✓Refunds are initiated through Lemon Squeezy after approval on our end.
• ✓Lemon Squeezy is PCI-DSS certified — your payment data is protected.
• ✓We do not store your card data on our servers.

Alternatives to a Refund

Instead of a refund, we may offer:

• ✓Free correction: If the translation contains errors, we'll fix them at no charge.
• ✓Re-translation: In complex cases we'll redo the translation from scratch.
• ✓Credit for next order: If you plan to use our service again.